3/25/2020 Update from the VI Corporate Office:
At VI Resorts, the health and well-being of our guests and employees is our top priority. We greatly appreciate your understanding and patience as we all face this unprecedented event and as it continues to unfold.
With the release of Governor Jay Inslee’s recent Stay Home order, the corporate office will be temporarily closed, effective midnight Wednesday, March 25,2020 for two weeks.
For availability, reservations, cancellations, waitlist requests, along with viewing your account and payments, log in to the Owner section.
The owner services department will have a very small staff working remotely supporting our online bookings, along with processing waitlist and ARWL matches. Online, you are able to:
- New feature: Request an ARWL (Advance Reservation Wait List) at 390 days from departure date (available soon)
- Cancelling VI points bookings through 4/30/2020, without penalty
- If you have a reservation with RCI or II, please contact the call exchange company (RCI 1.800.208.7502) (II 1.800.622.8110).
If you have a pressing issue, please email us. If you call in, you will not be able to leave a message.
We will continue to post updates and notices on the VI News, so check back regularly for the most current information. For resort specific information, check the resort ‘Know Before You Go’ page.
We hope all of our members stay safe and healthy and we will continue to keep you informed as we move forward in these changing times.
Thank you for your patience and understanding,
With more than 40 years of experience creating memorable vacation experiences for our valued members, VI is in a unique position to make your dream vacations come true.
With VI’s growing number of resort locations, coupled with hundreds of vacation destinations through our exchange relationships, we offer you a world of vacation choices!
Flexibility is Key
You design a vacation plan that caters to your constantly changing life. From a long weekend to a relaxing beach vacation or a family reunion, VI will meet your leisure needs, year after year.
Service – You Deserve the Best
From your first call to plan your vacation, to the ‘welcome home’ you receive upon arrival, you will be embraced by VI’s commitment to service and quality. You are treated like family, because you are family.
VI Mission – We Live It…
VI Resorts is an owner-controlled vacation club, dedicated to providing memorable vacations with choice and flexibility.