Travel Alerts | Jetstar

Travel Restrictions for International and Domestic Travel

Last Updated: 03/04/2020 12:53 AM

Multiple countries, as well as the Australian Federal, state and territory governments have issued travel restrictions and advice on non-essential travel.

We will be reviewing our schedule in light of this and will contact customers if their flights change.

Customers who are booked to travel from 15 March to 31 July who want to cancel their booking are being given the option of a credit voucher.

See the summary below for restrictions in each jurisdiction. While we will endeavour to keep this information up to date, customers should check current travel restrictions with local authorities including any transit locations before travel:











Australia – State Entry Restrictions

Northern Territory

From 4pm (local NT time) on Tuesday 24 March, anyone arriving into the Northern Territory, including via Darwin and Ayers Rock airports (Uluru), will be required to self-isolate for two weeks.

Customers who are booked to travel from 15 March to 31 July who want to cancel their booking are being given the option of a credit voucher.

South Australia

From 4pm (local SA time) on Tuesday 24 March, anyone arriving into the South Australia, including Adelaide, will be required to self-isolate for two weeks.
Customers who are booked to travel from 15 March to 31 July who want to cancel their booking can receive a credit voucher by visiting Manage booking.

Western Australia

From 1.30pm (local WA time) on Tuesday 24 March, anyone arriving into the Western Australia, including Perth, will be required to self-isolate for two weeks.

Tasmania

Only returning Tasmanian residents and Essential Travellers can travel to Tasmania. Returning residents are required to complete 14-days’ quarantine in government provided accommodation on arrival (Essential Travellers are exempt). Please note you will be required to fill out an arrival card and it is recommended to bring your own pen.

Queensland

Only returning Queensland residents and ‘exempt persons’ can travel to Queensland.

More information on exempt persons and how to apply for a mandatory Queensland Entry Pass for exempt persons can be found on the QLD
Government website
.

Please note, returning residents and exempt persons must self-quarantine on arrival if they have travelled overseas in the last 14 days, or to particular areas of Australia specified on the QLD Government website.

If you no longer wish to travel you can cancel your booking and request a credit voucher. More information on Jetstar.com.

Hamilton Island

All customers will be denied entry to Hamilton Island (this excludes residents of the island, persons required to provide support, health services, other essential services to persons on the Island and crew).

Country Travel Restriction

Australia

  • From 12.00pm (AEST) 25 March 2020, Australian citizens will be restricted from travelling overseas (a few exceptions apply).
  • Only Australian citizens, residents and immediate family members can travel to Australia.
  • All travellers to Australia are required to self-isolate for 14 days, either at home or in a hotel.
  • Travel restrictions are subject to change and we recommend you check the Department of Home Affairs website for the latest advice.

Customer options

Last Updated: 03/04/2020 12:52 AM

Got a question about changing flights or vouchers? Please check our FAQs.

If your flight is cancelled

We will contact you directly via email if your flight is cancelled to provide you with options. This will include a credit voucher to the full value of your untraveled Jetstar booking. Refer to the instructions in your email to access your options.

If your flight is not cancelled

We are also giving customers with existing domestic and international flight bookings the opportunity to cancel their booking now and receive a credit voucher.

The voucher offer is available until 30 April for bookings to travel up to 31 July 2020. It applies to Jetstar Airways domestic and international travel to and from Australia and New Zealand (excludes Jetstar Asia flights between Singapore and Darwin). 

The Jetstar Airways voucher can now be redeemed 12 months from issue for travel up to a year ahead of the booking date. That gives customers up to two years to take their next trip with Jetstar.

Any customer who has already received a Jetstar Airways voucher since March 1 2020 will have the extension automatically applied and we’ll contact these customers directly over the next few days to let them know. Don’t worry if your credit voucher says 6 months, the expiry has been updated and you’ll be able to redeem it over 12 months.

How to request your voucher

Due to the extremely high number of contacts we are receiving, the fastest and easiest way to request a voucher is by visiting Manage booking and following these steps:

  • Enter your booking number and last name
  • Select ‘View other options’
  • Select ‘Request reimbursement’
  • Select applicable flights and click ‘Reimbursement summary’
  • Confirm your request
  • The voucher will be emailed to you within 14 business days


Please note, if you are already checked in you will need to contact us via Live Chat to arrange a voucher.

For Jetstar Airways vouchers 

The voucher can be redeemed in one booking only within 12 months of issue for travel within 12 months of the booking date. For Jetstar Asia vouchers, the voucher can be redeemed in one booking only within six months of issue, for travel within 12 months of the booking date.

Booking through travel agencies or third party websites

If your flights were booked through a travel agency or third-party website (for example Webjet or Expedia), you can also request a voucher by visiting Manage booking.

Jetstar Hotel & Package Bookings

Customers with Jetstar Hotel & Package Bookings should visit the following page for cancelation advice and options.

Jetstar Contact Centre

We are experiencing an exceptionally high volume of customer contacts and we ask that customers refrain from contacting us unless they are travelling within the next 48 hours or are otherwise directed to do so by us.. This will allow us to service customers who need us most urgently.


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