Tag: Credit

Family asks airline to change credit polcy amid COVID

They had $1,600 in airline credits set to expire despite government warnings against holiday travel.

WASHINGTON — It was supposed to be a February getaway for Howard Van and his family to relax after the birth of his second son, Vincent. He bought airplane tickets for himself, his wife Yok, Vincent and his older son Jason, and his sisters in-laws Amy and Yann Ly.

The family was supposed to fly on Southwest Airlines from BWI Airport to Tampa, Florida. But days before they were supposed to leave, and just as coronavirus was hitting the United States, Howard and his wife got sick with a fever and chills.

Van worried the couple might have contracted coronavirus, but said there was no way to know at the time.

“We had all the classic symptoms,” Van said. “But we will never know we had it or not because we there was no testing available to the general public at that time.”

Van says he was just trying to do the safe and responsible thing by cancelling the trip.

“For us as a family and for other passengers on that flight,” he said.

Southwest issued the van family travel credits for cost of the plane tickets worth roughly $1,640. The travel credits were set to expire on December 20, 2020. But with COVID cases surging around the country, Howard said there was no way to use the travel credits, especially since his wife and sister in law Yann are both front line health care workers and asked by their employers not to travel.

So, Van called Southwest and asked for an extension to use the travel credits.

Because of their current policy they were unable to grant me that request, which was very disappointing for us,” Van said. “And it became almost like a financial ticking time bomb as the deadline was approaching.”

That Southwest policy says only travel credits issued on or after March 1 of this year can be extended. Van asked customer service to make an exception, posting his appeal to Southwest Airline’s CEO, Gary Kelly, on the company website.

Van wrote, “The current Southwest policy is hurting front line medical professionals during a time when they are sacrificing the most to keep everyone safe.”

But according to a screen shot of that conversation provided by Van, Southwest wouldn’t budge. A customer service rep wrote back: “We’re sorry for any disappointment surrounding the fare rules…ya’ll chose to purchase.”

Van said the best Southwest told him they could do was charge him $100 per ticket to extend the travel credit deadline, meaning he could sink another $500 into a trip he didn’t know when his family could safely take. Or lose the $1640 in airfare all together.

“And for our family, that’s a lot of money,” Van said. “That’s money we could use to buy groceries, invest in our college funds or buy Christmas presents for our kids.”

Howard wrote to WUSA9 and asked for help. So, Chief Investigative Reporter Eric Flack

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4 Benefits You Need From Your Travel Credit Card in 2021 | Travel

If your credit card is helping you earn gobs of points, you don’t want to lose them just because your trip got canceled — so choose your currencies carefully.

4. Statement credits for at-home spending, like takeout or streaming

One of the most delightful aspects about travel credit cards is the benefits you get that you might not otherwise pay for yourself, but that improve your experiences: lounge access, airport restaurant credits or upgraded boarding. Even if you’re not traveling, the same logic applies to non-travel perks.

Especially now, issuers are throwing in benefits designed for sheltering in place. As an example, you’ll find credits for Variis by Equinox, an app designed by the gym that brings Equinox’s workouts to your living room. Plus, more cards offer credits toward takeout or discounts on delivery, so you have a good excuse to order in from the new pizza place you’ve been pining for. And keep an eye out for special offers on streaming services, so you can finally binge that new hit show everyone is talking about.

You might not be the kind of person who’d pay for a Disney+ subscription or a Peloton membership on your own, but when it’s free or discounted thanks to your credit card, you may find that Baby Yoda and yoga can make your social-distanced life just a bit better.

The bottom line

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Drunk Steelers fan with credit card woes sleeps in the hotel lobby: Strongsville Police Blotter


Suspicious situation, Royalton Road: On Nov. 9, a Royalton Road hotel employee observed a drunk woman wearing a Pittsburgh Steelers jersey and jean shorts, as well as holding an open beer, sleeping in the lobby.

An arriving officer talked to the woman, who it turned out earlier in the evening had been dropped off by the Middleburg Heights Police Department to the hotel.

When her credit card was declined, the woman passed out in the lobby. She was advised to leave the premises.

Assault assistance, Royalton Road: On Nov. 9, a Cleveland resident came to the police station seeking some advice and assistance regarding an assault that took place outside of Strongsville.

Lost wallet, Pearl Road: On Nov. 9, a Strongsville resident came to the police station to report she lost her wallet while shopping at Walmart on Pearl Road.

The woman thinks the wallet came out in the shopping cart when she went to the parking lot.

Property theft, Ordner Drive: On Nov. 9. an Ordner Drive resident called police after discovering at some point in the last week someone entered her detached garage and stole various items.

The woman said she was missing a leaf blower and small air compressor. The resident also questioned whether her son took the items.

The officer provided the woman with advice on how to better secure the garage door.

Suspicious situation, Fetzer Drive: On Nov. 9, a Fetzer Drive resident called police regarding a go-kart and dirt bike driving up and down the street.

An arriving officer was unable to find the suspects.

Suspicious situation, Ordner Drive: On Nov. 9, an Ordner Drive resident called police about a suspicious package — that she didn’t order — left next to her mailbox.

The woman said the package, which didn’t have a name or address, was making her “nervous.”

She asked if an officer could move the package. The resident also noted she was hearing “banging” coming from a nearby neighborhood.

An arriving officer located the package and a nearby sticker containing the woman’s name and address.


©2020 The Plain Dealer, Cleveland

Visit The Plain Dealer, Cleveland at www.cleveland.com

Distributed by Tribune Content Agency, LLC.

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How to use travel credit to book flights on US airlines; step-by-step guide

  • The upcoming holiday travel season is the perfect time to offload travel credit from flights canceled during the pandemic. 
  • Travel credit is often issued in lieu of a refund so an airline can keep the cash paid for the original flight.
  • Each airline is different in how flyers can use credit and this step-by-step guide for all 11 major US airlines explains how to book flights using it. 
  • Visit Business Insider’s homepage for more stories.

If you voluntarily canceled a flight during the pandemic, chances are that you received a travel or flight credit and not a cash refund. 

Issuing a credit is the preferred method for airlines instead of cash refunds. It’s almost like an interest-free loan for airlines as it lets them keep the money paid for a flight without having to provide the service until a later date.

With the holiday season fast approaching, travelers are contemplating returning to the skies, and now is the perfect time to use up that credit before it expires.

Each airline is different in what they’ll allow the credit to be used for. Some airlines require that the same passengers use the credit while others are transferable. Credits may also be used to purchase extras like seat assignments or baggage allowance, depending on the airline. 

Prospective flyers seeking to use a credit should call their airline to confirm what it can be used for and if their credit can be used multiple times if the full amount won’t be used up in one trip. But once that’s all done and it’s time to book, the process is quite simple. 

Here’s a step-by-step guide on how to use travel credits when booking a flight on all 11 major US airlines. 

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Slate Asset Management Provides $75 Million Credit Facility to Largest Hotel Owner in Canada

TORONTO, Nov. 3, 2020 /PRNewswire/ — Slate Asset Management (“Slate”), a leading alternative asset management platform with a focus on real estate, announced today it has provided a $75 million non-revolving credit facility to InnVest Hotels LP (“InnVest”), the largest owner and operator of hotels in Canada.

(PRNewsfoto/Slate Asset Management)

The credit facility was provided to InnVest as part of Slate’s special situations strategy. Launched earlier this year, the strategy provides liquidity to members of Canada’s real estate industry, especially those impacted by COVID-19 induced market disruption. InnVest, the largest owner of hotels in Canada, holds over 80 hotels in its portfolio and its management team oversees the day-to-day activities for almost 70 hotels that it either owns or are owned by third parties. Largo Capital advised InnVest on this transaction.

“This is precisely what our special situations strategy has been designed to do,” said Doug Podd, Managing Director of Slate. “This strategy allows us to use Slate’s flexible capital, market knowledge and ability to structure creative financial solutions to provide best in class operators, such as InnVest, with working capital when they need it most, allowing operators to focus on their business.”

“We are pleased to complete our financing agreement with Slate, which along with cash on hand, the support from a number of our mortgage lenders and participation in Government programs, provides us with the needed liquidity to see InnVest through the COVID-19 pandemic,” said George Kosziwka, Chief Financial Officer of InnVest. “This credit facility provides us with incremental liquidity to continue operations and various renovation activities in this challenging economic environment. It is also a testament to Slate’s faith in our experienced management team that allows InnVest and its wonderful hotel employees to focus on delivering an exceptional experience for our guests.”

Slate’s special situations strategy is equipped to efficiently execute on a variety of financing agreements, including bridge and transitional lending solutions, acquisition and restructuring of impaired or non-performing loans and securities, as well as balance sheet stabilization where existing debt or equity is constrained.

About Slate Asset Management
Slate Asset Management is a leading real estate-focused alternative investment platform with approximately $6.5 billion in assets under management. Slate is a value-oriented manager and a significant sponsor of all of its private and publicly traded investment vehicles, which are tailored to the unique goals and objectives of its investors. The firm’s careful and selective investment approach creates long-term value with an emphasis on capital preservation and outsized returns. Slate is supported by exceptional people, flexible capital and a demonstrated ability to originate and execute on a wide range of compelling investment opportunities. Visit slateam.com to learn more.

For Further Information
Investor Relations
+1 416 644 4264
[email protected]

Cision View original content to download multimedia:https://www.prnewswire.com/news-releases/slate-asset-management-provides-75-million-credit-facility-to-largest-hotel-owner-in-canada-301165289.html

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Can I Have Both the Chase Sapphire Preferred and Reserve Credit Cards?

Chase Sapphire cards are popular among travelers who are looking for lucrative rewards programs — so popular, in fact, that many Chase enthusiasts look into adding more than one Sapphire card to their wallets.

Known for high welcome bonuses and easy tools for redeeming rewards at 25% or 50% more value (when eligible), both the Chase Sapphire Preferred® Card and Chase Sapphire Reserve® Card stand out as some of the top travel cards, and certainly favorites among Chase credit cards in particular.

But unfortunately, it’s not always possible to sign up for both. Chase has strict eligibility requirements on who can open a new Chase travel card, be it the Sapphire Preferred or the Reserve. Most of the time, cardholders can’t have both at once; they have to choose one or the other.

There is one exception, which we dive into below. Here’s what you need to know about who can open a Chase Sapphire credit card — plus some alternatives you may want to check out.

Chase Sapphire Preferred®

Chase Sapphire Preferred®

On Chase’s secure site

  • Rewards

    5X points on Lyft rides through March 2022, 2X points on travel and dining worldwide, 1X points on all other purchases

  • Welcome bonus

    80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening — worth up to $1,000 toward travel when you redeem through Chase Ultimate Rewards®

  • Annual fee

  • Intro APR

  • Regular APR

    15.99% to 22.99% variable on purchases and balance transfers

  • Balance transfer fee

    Either $5 or 5% of the amount of each transfer, whichever is greater

  • Foreign transaction fee

  • Credit needed

Chase Sapphire Reserve®

Chase Sapphire Reserve®

On Chase’s secure site

  • Rewards

    10X points on Lyft rides through March 2022, 3X points on travel worldwide (immediately after earning your $300 annual travel credit), 3X points on dining at restaurants worldwide, 1X point per $1 on all other purchases

  • Welcome bonus

    50,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening — worth up to $750 toward travel when you redeem through Chase Ultimate Rewards®

  • Annual fee

  • Intro APR

  • Regular APR

    16.99% to 23.99% variable

  • Balance transfer fee

  • Foreign transaction fee

  • Credit needed

Who can open a Chase Sapphire card?

Chase doesn’t allow you to be the primary account holder on both the Sapphire Preferred and Reserve cards. So if you already have one Sapphire card, you can’t apply for the other. 

This eligibility rule is listed in the terms for Sapphire cards:

The product is not available to either (i) current cardmembers of any Sapphire credit card, or (ii) previous cardmembers of any Sapphire credit card who received a new cardmember bonus within the last 48 months. If you are an existing Sapphire customer and would like this product, please call the number on the back of your card to see if you are eligible for a product change. You will not receive the new cardmember bonus if you change products.

Normally, this is no big deal. When you signed up for

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How to Book a Hawaiian Vacation Using Hotel and Credit Card Points

a pool next to a body of water: How to Book a Hawaiian Vacation Using Hotel and Credit Card Points

© Photo by EQRoy / Shutterstock
How to Book a Hawaiian Vacation Using Hotel and Credit Card Points

AFAR partners with The Points Guy Affiliate Network and may receive a commission from card issuers. Our coverage is independent and objective, and has not been reviewed, approved, or endorsed by any of these entities. Opinions expressed here are entirely those of the AFAR editorial team.

Now that we’re well into autumn, cold weather will begin blanketing much of the country. If that has you dreaming about a Hawaiian vacation, your hotel points and the rewards you earn using credit cards for everyday purchases can help you save on an island getaway just as Hawaii begins reopening to tourists.

Before you book anything, make sure you are aware of any developments. Check the Hawaii Department of Health website, be sure you can fulfill the prerequisites of Hawaii’s Pre-Travel Testing Program, and go over the rules of the individual islands you plan to visit. We already covered how to use airline miles and credit card points to book flights. Here, let’s take a look at some of the best accommodation options and how you can take advantage of points and credit card perks to book them.

There are dozens of resorts across the islands where rooms can be reserved using hotel points. Here are just a few of the top ones to consider and the credit cards that can save you a bundle on stays. Rather than going island by island, we’ve grouped these by hotel chain to make the points component easier to follow.


Hilton Honors members are spoiled for choice when it comes to fun in the sun. The chain’s flagship Hawaiian property is the sprawling Grand Wailea, a Waldorf Astoria Resort, on Maui’s tranquil west coast. Guests can take advantage of plenty of kids’ activities, not to mention the expansive Wailea Canyon Activity Pool, with waterslides, rapids, and even a ropes course. You can find nights here and there from January to August starting at 95,000 points each. That’s a lot, but it beats paying rates of over $700 per night.

If you prefer the rugged Kona coast on the Island of Hawaii itself, the Hilton Waikoloa Village is a solid choice with easy access to plenty of water- and land-based activities. Throughout this winter and spring, rooms are running at around 60,000 points per night, or $250. For a more self-catering style of stay in the same area, you could also book Hilton Grand Vacations properties such as Kings’ Land by Hilton Grand Vacations and Ocean Tower by Hilton Grand Vacations for rates that are running at between 90,000–100,000 points per night for the next several months.

Stocking up on Hilton Honors points

There are currently two incredible credit card offers to help you boost your Hilton Honors points balance relatively quickly.

The Hilton Honors American Express Aspire Card: Right now, you can earn 150,000 Hilton Honors bonus points after using your

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Get a hotel credit card now, while the welcome bonuses are high

This article is brought to you by the Personal Finance Insider team. It has not been reviewed, approved, or otherwise endorsed by any of the issuers listed. Some of the offers you see on the page are from our partners like Citi and American Express, but our coverage is always independent. Terms apply to the offers listed on this page.

Many consumers’ spending habits have changed dramatically since the onset of COVID-19, and many folks continue to avoid travel due to the ongoing pandemic, so it might seem like an inopportune time to apply for a new travel rewards credit card.

In an attempt to win new customers and keep the ones they already have, though, many credit card issuers are extending extraordinary sign-up bonuses and slates of new benefits geared toward what people are actually purchasing these days.

That’s why now might be an excellent moment to apply for a new rewards credit card. Hotel credit cards, in particular, are posting some of the highest welcome offers we have ever seen and introducing new perks to boot.

So if you’ve been thinking about applying for a hotel credit card, but have put it off for the time being, here are six reasons why you might want to do so now.

We’re focused here on the rewards and perks that come with each card. These cards won’t be worth it if you’re paying interest or late fees. When using a credit card, it’s important to pay your balance in full each month, make payments on time, and only spend what you can afford to pay.

1. Welcome bonuses are at all-time highs

At first glance, it might seem counterintuitive to raise the welcome offers on hotel credit cards since so few people are hitting the road. But that’s just what many issuers are doing in the hopes of getting people who might not otherwise be interested in one of their cards to apply.

For example, the Hilton Honors American Express Aspire Card is currently offering 150,000 bonus points after new cardholders spend $4,000 in the first three months of cardmembership, and the Hilton Honors American Express Surpass® Card is offering 130,000 bonus points after new cardholders spend $2,000 in the first three months.

If Marriott is more your speed, the Marriott Bonvoy Brilliant™ American Express® Card just launched a new limited-time offer, too. New cardholders can earn up to 125,000 bonus points – 100,000 after spending $5,000 within the first three months of card membership, and an additional 25,000 after their first account anniversary (offer ends January 13, 2021). That’s a total of 50,000 more points than are usually available with this card.

The Marriott Bonvoy Business™ American Express® Card isn’t far behind, offering 100,000 bonus points after making $5,000 in purchases within the first three months, plus up to $150 in statement credits toward eligible purchases on US

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These 2 Credit Cards Want to Give You $2,000 to Spend on Travel

Earning 180,000 credit card points has never been easier.

Between quarantines and heavy travel restrictions, 2020 has given many of us a severe case of cabin fever. Travel will be possible again, though unfortunately it might seem out of reach in terms of budget — especially if you’re one of many who lost income this year.

The good news is you could earn up to 180,000 credit card points, worth at least $2,000 in travel spending, with just two travel credit cards. Both the Chase Sapphire Preferred® Card and the Capital One® Venture® Rewards Credit Card are currently offering limited-time sign-up bonuses that are bigger than ever before.

The bonus offers

Each of these credit cards has a limited-time welcome bonus on offer that’s worth at least $1,000 in travel spending.

The Chase Sapphire Preferred® Card is offering 80,000 points if you can spend $4,000 in the first three months, up from its usual 50,000-point bonus. As a Chase Sapphire Preferred® Card holder, you can redeem your Ultimate Rewards points through Chase’s travel portal for flights, hotel stays, rental cars, cruises, and tours at a rate of $.0125 per point, making this bonus worth $1,000. You can also transfer your points to a long list of airline and hotel partners at a 1:1 rate, and these high-value redemptions can help you get even more than $1,000 out of your sign-up bonus.

The Capital One® Venture® Rewards Credit Card is currently offering its highest sign-up bonus ever, with the chance to earn a total of 100,000 bonus miles. You’ll earn the first 50,000 bonus miles if you spend $3,000 in the first three months, and the second 50,000 bonus miles if you spend $20,000 total in the first 12 months. Venture® miles are easy to redeem for travel because you can use them to “erase” any travel purchase you made in the last 90 days at a rate of $0.01 per point. This makes 100,000 Venture® miles worth $1,000.

There’s no published deadline for these limited-time offers, but some clues have suggested the Chase Sapphire Preferred® Card offer will expire in early November. If you think you can put either of these bonuses to good use, act fast.

How to qualify for the cards and earn both welcome bonuses

It’s important to make sure you have a good shot at qualifying for these cards before applying. Good credit — that is, a FICO® Score of at least 670 — will give you good odds at qualifying for most travel credit cards, although a score above 700 is ideal.

Submitting lots of credit card applications in a short period of time can damage your credit score, and some credit card issuers won’t approve you if you’ve applied for too many credit cards recently. However, assuming you haven’t been sending out multiple credit card applications in the past few months, you can apply for two cards at once. A couple new inquiries might cause a small, temporary dip in your credit score, but

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Best Hotel Credit Cards of April 2020

What Can You Expect From Hotel Credit Cards?

Rewards earning: About 83% of hotel credit cards earn at least 1.5 points per dollar on hotel purchases.

Rewards redemption: You can redeem hotel rewards flexibly with about 72% of hotel credit cards, either with cash back or through a program that offers redemption or transfer options. Others earn rewards that can be redeemed with multiple partners, such as with a hotel group’s brands.

Sign-up bonus value: You can earn a sign-up bonus worth at least $500 with about 52% of hotel credit cards. All but one card offer a sign-up bonus of at least $100.

Annual fee: You’ll pay an annual fee with 66% of hotel cards, but about 17% of them waive the annual fee the first year.

APR: A minimum APR of 15% to 18.99% is typical for hotel credit cards, as 79% have a minimum APR within this range.

Benefits: Expect excellent benefits from about 59% of hotel credit cards, with perks such as a free hotel stay, hotel status or a travel credit.

How Do Hotel Credit Cards Work?

As you spend with a hotel card, you earn points that can be redeemed for free award nights and other rewards with the hotel or its partners. Most co-branded hotel cards award the most points for spending with the affiliated hotel brand, while general travel cards usually offer a flat rate on all purchases or a higher rate for specific categories, such as travel or dining.

Free award nights are typically the greatest appeal of hotel credit cards, but that’s not all they have to offer. Some hotel cards carry automatic hotel loyalty status, which may provide perks such as late checkout, free room upgrades, complimentary breakfast and guaranteed room availability.

Types of hotel credit cards

Co-branded: A hotel chain may partner with a credit card company to offer a co-branded card that earns the most points through spending at one of the chain’s properties. Points must be redeemed with the hotel brand, although many general travel rewards programs and some hotel loyalty programs allow point transfers to airlines or other partners.

Use of a co-branded hotel card is an excellent way to earn points for a hotel’s loyalty program, as cardholders often earn rewards at a higher rate. Depending on the card, new users may start at the lowest membership level or receive an advanced status level upon sign-up.

The following are some of the most popular co-branded hotel cards:

General travel: General travel cards have their own rewards programs and are not attached to specific hotel brands. They may award travel spending at an elevated rate compared with everyday spending or offer a flat earning rate on all purchases. Rewards can be redeemed for statement credits on travel purchases or for trips booked through the issuer’s travel portal, or they can be transferred to travel partners. Other redemption options, such as cash back, gift cards or merchandise, may be available.

The following are some of the

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