Returned travellers quarantining in an Adelaide hotel linked to a coronavirus cluster that has now infected 20 people are being told they may have to restart their quarantine in a new hotel, regardless of how many days they have already served.
It means some returned travellers may ultimately be forced to quarantine for up to 28 days.
The action is being taken out of concern Covid-19 could spread inside the Peppers medi-hotel in Adelaide’s city centre, where three Covid-19 cases in the cluster are linked to workers at the hotel.
Related: South Australia facing second wave of coronavirus after hotel quarantine breach
Earlier on Tuesday, the South Australian premier, Steven Marshall, said authorities had recorded one new case overnight after “thousands and thousands of tests” on Monday. He is expected to hold a press conference on Tuesday afternoon.
At about 10pm on Monday night, guests at the medi-hotel – the name used for quarantine hotels in South Australia – received pieces of paper under their room door informing them they would be moved to a new hotel on Tuesday.
The SA government document said: “Your safety is our highest priority and, as a result, we will be transferring all travellers to another medi-hotel within the next 24 hours. We understand that there are guests whose quarantine period is due to end tomorrow, Tuesday 17 November, however to ensure your safety and to minimise the public health risk, this time will be extended, which may be up to 14 days.”
Guests will not have to pay for the additional quarantine period, and are being warned they will have to reschedule any connecting flights they had booked if they were transiting through Adelaide.
Another piece of paper given to guests notes the mental health concerns of the extended quarantine, and provides a list of support services.
Guests have also been given information about the SA government’s $300 cluster isolation payment, for those without paid leave.
Dennis K, who is seven days into quarantining in the Peppers hotel with his partner after arriving from Amsterdam, has a connecting flight booked to Melbourne, where they live. He booked flights into Adelaide as Melbourne is not currently accepting international arrivals.
“It’s stressful, because they literally shove a letter under the door, but there was no knock or assistance to explain it to us … People are due to leave this morning. Imagine being told you had to do it all again, imagine