A hotel worker told an angry customer that her job was to listen to her complain in a viral video.
The video—titled “angry karen pt 2″—was posted on TikTok on Saturday night. Apparently uploaded by the person working the hotel’s front desk, the caption said “someone’s angry Karen grandma yelling at me without a mask.”
The video soon went viral and has since racked up more than 800,000 views and more than 80,000 likes on the platform.
It appears the customer in the clip was complaining about the hotel’s limited service during the coronavirus pandemic. It was not immediately clear where the incident took place, but at one point, the customer indicates that it was in a Comfort Inn.
“I already explained that we don’t do daily servicing because of COVID. If you can’t accept that, that’s too bad,” the employee is heard telling the woman. “I don’t know what you want me to do ’cause I can’t do nothing about it.”
When the woman complains about the lack of toilet paper, the worker replies: “I can give you toilet paper, but I can’t do anything else.”
The customer continues to express her annoyance, saying: “It’s not my job for me to come and pick it up, it’s your job, the hotel’s job, okay?”
“No, my job is to be front desk and listen to you complain at me, so I’m doing my job,” the employee responds.
The customer appears stunned at the response.
“Unbelievable,” she says, later adding: “It is a shame, I have never in my entire life, in a Comfort Inn, have never gotten this type of…”
The TikTok user and Comfort Inn have been contacted for comment.
The same TikTok user posted a video featuring the same customer last week.
A title card for that video said the customer had complained for around 15 minutes. In that clip, it appeared the customer was demanding a refund and asking the employee to call her manager.
“We understand that you cannot deal with us. It’s obvious that you don’t have the capacity, okay?” The customer tells the employee in the video. “Can you call somebody?”
The employee replies: “I will not call my manager on her day off.”
The customer then tells her “that’s what managers are for, because you don’t have management authority.”
“Okay, but I have the authority to stand here and listen to what you’re saying, so like I don’t know what you want from me,” the employee tells her. “I’m not going to give you a refund because you still stayed here.”
The customer continues to vent, adding: “We’re not staying here, we’re telling you! We’re not staying in the darn room… only a dirty a** person will stay in a nasty a** bed without toilet paper.”
“I can give you toilet paper,” the employee tells her.
The clip is captioned: “She ended up staying bc I gave her toilet paper and coffee.”