I want to say thank you to all of you who’ve helped me with this hassle-full process! All of the women I’ve spoken to have been amazingly patient, professional, and incredibly resourceful whenever I had a situation or question arise. Just this morning Samantha made sure to give me frequent updates about my arrangements with having the South African consulate deliver my travel documents and helped me see the issue through to the end. Thank you for really caring for your clients and being so accommodating. It REALLY makes the whole process less of a headache. I can’t thank you all enough honestly, truly.
Not to mention, I was able to get my visa processed before my flight time when it wasn’t expected to! I owe that partly to such dedicated staff at Travisa NY. It’s always great when an organization wants to help you in what you need to accomplish and not give you the classic run-around. You all are wonderful!!
Thank you for the follow up. Travisa employees have been a refreshing example of how customer service should be with a company. I have always received courteous, professional treatment when dealing with visa and passport issues or questions. I also have always received prompt replies to emails.
Thank you for your service to our company…
I’m really impressed with the pre-check feature! This save time and money!!
I was very impressed with the way Travisa took the stress out of the Visa application process. Any staff I communicated with were both super friendly and knowledgeable. I love the live chat where I could get immediate answers to my questions while I was preparing my documents. All was done in a very timely manner. I ended up with “results” even more perfect for my situation than I thought possible with the help of Travisa. I am very pleased and will definitely use Travisa in the future. Thank you for simplifying this overwhelming process. I will definitely recommend it to others. I had a very positive experience.
Excellent customer service. Particularly like to thank Sam and his team they did a stellar job talking me through difficult aspects of the form and being there when I had a load of questions. I am very grateful.
Your service was excellent. I have not received service like this in a very long time. Thank you and keep up the good work.
I was extremely pleased with the service that I received both from the actual visa fast track process and calling into customer service before the visa applications were submitted.
This was very important to me due to the fact that I was completing the visa applications for the first time.
Thank you so much!
If you are in the need of fast, highly efficient service Travisa is most certainly the company that pulls through when so many others turn you down, I honestly had so many other businesses tell me that they could not sort my visa if I didn’t have 4 clear working days and although Travisa did advise me in some rare cases this is true, they warmly said they thought I would be fine and by god did they pull through, they raced through my application, made sure it was watertight and noted it as urgent, I received it next day and because of that I have not had to cancel my flights, loose a lot of money and miss out on a trip of a lifetime, you truly saved my bacon and I am so so thankful, really great job!
Thank you for taking the stress out of applying for a visa! We had some problems with our papers but our consultant, Brian C., kept us informed and kept the process moving. We thank Brian for his excellent customer service. He certainly represents your company well!
I received my visa today! It is great that you have Adrienne on your team. I am very impressed with your quick response when I had a question on the status. I will be letting my other traveling friend to use your service. Great Job! Best Customer Service I have seen in a long time.
Your service made what was an expected difficult process very smooth and efficient.
I cannot thank you enough for your help.
You guys are hands down the best in the business. You must hire really excellent employees who genuinely care about customer service! I recommend Travisa to all my colleagues.
Special thanks to Aly! She was a wonderful representative and made this whole process run smoothly. I can’t thank her enough! Seriously great customer service and incredibly kind. I’m very thankful for her guidance and support.
The customer service rep I dealt with, Sheila, was absolutely fantastic. Refreshing to deal with someone that is competent, quick, and very personable.
Antoinette is the best. She helped me through the process step by step. She was extremely pleasant and helpful. She seemed to know absolutely everything!
My husband and I would like to take this opportunity to give special praise to two members of your online e-TV support team– Nena and Bianca, who diligently helped us to obtain our Indian visas.
Our visas had previously been rejected by the Indian Gov’t due to a problem with uploading our passport pages. Since our trip was rapidly approaching, we had tremendous anxiety. Moreover, during the Travisa application process, we had an issue with pdf conversion of the application pages. However, both ladies put us at ease, by offering ways to complete our forms, which we did. We couldn’t believe how speedy Nena and Bianca’s responses were to our questions and were amazed at how quickly the entire process was completed.
We sent personal thanks to each of them for their hard work, but we also wanted the company to know how much we appreciate their professionalism and the work they both did. My husband and I will absolutely recommend Travisa to others!
Thank you again.
I sought the services of Travisa with a complicated passport renewal and time-sensitive visa for a group of travelers going to Brazil. The case was challenging and required the support of the Manager of the New York office. The support that Mr. Willis James offered was exceptional. His support and understanding of the complexities of the case, and the contacts that the Travisa network provided were critical to the success of this trip. He was highly professional, courteous and calm in a difficult situation, and I am truly grateful for his support. This is exactly the service that I expect when working with Travisa. My sincere thanks go out to Mr. James for his exceptional support!
I really appreciate the help I received and the patience shown by your office. Having spent many hours trying unsuccessfully to apply directly I can only say I wish I had found you earlier. Thank you so much.
You guys are great. Getting a Russian visa is worse than doing taxes – and you got it done for me. Thanks a ton!
Annamaria went above and beyond in assisting us w/ our visa questions and concerns. She was a consummate professional and we felt comforted knowing that she was tending to our travel needs.
Thank you for the excellent service! I received my passport back with the visa for Eritrea this morning, even though Fed Ex was two days late getting my passport to you. You received it yesterday morning and shipped it back to me yesterday afternoon. I will recommend you to everyone!
In a world where everyone talks a good game but rarely delivers, I want to let you know how pleased I was with your service. I had a China visa processed through your Chicago office and the service was superb. It was a pleasure doing business with Travisa.
Thank you for your very prompt and courteous service. I NEVER write to a company I have dealt with , but your service was exceptional. This is the second time this year that I used Travisa. The online tracking really helps since I was called out of the country at the last minute , I knew exactly where my Passport was. You had it until 5:10 last night in SF and I had it at 11:35 in Hawaii today.
The passport arrived yesterday morning. Looks great. Thanks. A lot of companies talk about customer service and customer first, but Travisa did what it said it would when it said it would. Your customer is very happy.
You’re supposed to wow your customers. – WOW!
Thanks a ton for helping us with our Uganda visas! Much appreciate your good service and you keeping in touch with us!
Awesome service. I will recommend Travisa to anyone traveling. Thank you
I just spoke to Rhonda regarding my Chinese VISA application. She was so polite, professional and knowledgeable. I appreciate doing business with companies who hire excellent personnel such as Rhonda.
I recently applied for a Brazil visa. The website was very detailed and thorough and was easy to use. I did have a question, used the link on the website, and received a response very quickly. I wish airline customer service was like that! I also appreciate the ease of status. Good job!
Anna was extremely helpful and did a great job of getting my Russian visa in just a few days. Thanks for the help!
You are the best! I sent 4 passports for Indian visas. The instructions were crisp and helpful. The online tracking was excellent. I had to call for a minor clarification and the help was prompt and professional. I got the passports back in very short time. Nothing but good things to say about Travisa.
I was very, very happy with your service! And I would particularly like to thank Jaime for listening and acting on getting the visa as soon as possible. Thanks Jaime, I really appreciate your thoughtful attention! I will definitely recommend Travisa to my friends.
Thank you for the excellent customer service regarding my visa application. I received my passport today and was impressed with the overall process that Travisa provided. I look forward to doing business with your company in the future.
I FedExed my application Wednesday afternoon, and received the passport with the Indian visa the following Tuesday morning. Very clear tracking throughout. Many thanks for an efficient service.
All I can say is thank God for Travisa! You are wonderful and very professional. 5 days turnaround is unheard of. I can hardly believe this. Sincerely grateful I am,
I have had the pleasure of working with Pamela specifically on a few occasions, and it’s always stuck with me how pleasant, helpful, and thorough she was. Applying for visas can be a daunting process and warrant a lot of assistance, and I never felt like a bother when working with Pamela.
I just wanted to let you know that I received my visa today. Thank you very much for all of your assistance and encouragement during this process. I am very satisfied with the services I received from Travisa and will gladly complete the survey. I look forward to working with your company when my travel needs call for a visa or other specialized services.
I would like to commend Jason M. for taking care of the visa needs for a group of travelers from my university. He stayed in communication with me when there were some delays in sending our visas back and promptly took care of our needs. He promptly returned emails and phone calls so that we could get our visas in time for our trip.
Simply THE BEST!!! You guys got it right! I’ve traveled much and dealt with several different agencies, Travisa is beyond the best, with online tools and a team of very and I repeat VERY courteous folks. I never leave feedbacks, but in this case, I had to. Job Well Done!
Sending off for a Visa is no simple thing. It’s a bit nerve wracking, but every time I call the Houston office I get great guest service and much reassurance. What a professional office. I had Tanita yesterday and I think Rasheed today. Thanks so much for making a hard thing less hard!
…I want to particularly commend Karina F. who has been incredibly helpful in obtaining our visas for India. She proactively called or sent email when there were omissions in our application; made recommendations on how best to proceed; and followed up to let us know where we were in the process. She’s represents the very best in customer service and, because of her sterling work, I’ve been recommending Travisa to anyone planning a trip. She is, indeed, a credit to your team.
I recently applied for China visas for 2 of the people I support here at Capital Corporation. In both instances the person needed to depart within a week. (SCREAM!!!!), but everyone at Travisa helped me make it happen. I would never use any other passport/visa service ever. I thank you for continued excellent service and kindness for going on 10 years now.