Tag: USAGov

File a Travel Complaint | USAGov

Complaints About Travel

You can direct most complaints related to travel to:

Consult a licensed attorney, or file a case in a local small claims court if the complaint is severe.

Complaints About an Airline

The kind of complaint you have determines the agency you should contact.

Learn about your consumer rights and responsibilities as an air traveler and how to avoid problems. 

Complaints About Vacation Rental Scams

Whether it’s a room rental or a private home or property, it’s easier than ever to find a vacation rental online. It’s also easier than ever to get scammed. Learn how to report and avoid vacation property rental scams.

Report a Scam

Report a rental scam to the state consumer protection or attorney general’s office. The Federal Trade Commission also takes complaints about vacation rentals. Or, you can report the scam to local law enforcement where the property is located.

If you found the scam rental ad online or were scammed using the internet, also report it to the website where the listing was posted. In addition, report it using the FBI Internet Crime Complaint Center.

Protect Yourself

Learn how to avoid a vacation rental scam and how to spot common rental scams.


  • Look at pictures of the rental property and maps of the area before you rent the property.

  • Make sure the property is located near the tourist sites and attractions that you want to visit.

  • Make sure that the person renting you the home or property is the actual owner. If not, make sure they have been authorized to rent the property by the owner.

  • Find out if there have been any complaints about the property owner or listing agent. To do so, contact the state consumer protection office.

  • Contact the real estate licensing agency where the vacation home is located to learn your rental rights.

  • Make sure payment and refund policies are written into your contract. Pay with a credit card so you can dispute the charge for the rental if there is a problem.

  • If you book lodging through an online rental platform, be wary if the host asks you to pay or communicate outside the rental platform.


  • Don’t pay with cash, a cashier’s check, or a money transfer until you are sure that the rental is legitimate. Money sent by wire or transfer cannot be refunded.

  • Don’t forget to carefully examine pictures of your potential rental. Look for signs of tampering or alterations to make the rental look more appealing. 

  • Don’t answer odd questions about yourself or your family. Your answers could make it easier for scammers to get your personal information.

  • Don’t hesitate to ask for reviews, references, or certifications from the landlord or management company.

  • Don’t skip reading the rental contract before you make a deposit.

Complaints About a Hotel or Motel

To complain about service or accommodations at a hotel or motel, attempt to resolve the matter through the company first:

  • Direct your complaint to the manager or to the customer service

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Recreational Areas and Activities | USAGov

Learn how to get passes for national and state parks, wildlife refuges, and other federal recreation sites. Explore a variety of outdoor recreational activities, like camping, fishing, and more.

National and State Park Passes

The National Park Service and each of the 50 states operate their own park systems with different fees and types of passes. National and state parks do not accept each other’s passes.

National Park Pass (America the Beautiful)

An America the Beautiful pass allows you to enter 2,000 federal recreation areas. This includes national parks, national wildlife refuges, and national forests. You can’t use the pass at state parks.

There are several types of America the Beautiful passes:

  • The Annual Pass, available to anyone 16 and older for $80
  • A Lifetime Senior Pass for $80 or an Annual Senior Pass for $20 for ages 62 and older
  • A free lifetime Access Pass for people with disabilities
  • Free annual passes for the military, fourth graders, and volunteers

Visit the National Park Service website for information on how to get each type of pass.

State Park Pass

There are more than 10,000 state parks in the U.S. Every state has its own state park system and most charge entrance fees. Many sell annual passes for all state parks in their state. Some sell passes for individual parks or for regions within their state, such as the Lake Tahoe region in California. Some states don’t charge entrance fees for their parks, so they don’t sell entrance passes.

State parks passes can only be used at a specific state’s parks. They can’t be used at national parks located within that state, and they can’t be used at another state’s parks.

Many states offer free or discounted annual passes for special groups such as:

  • Veterans
  • Seniors
  • People with disabilities

The details are different for every state. Visit the state parks website of the state you’re interested in to learn about its fees and passes.

Find a Recreational Area

The United States is filled with nationally- and state-designated recreational areas. These places have special natural, cultural, or historic significance. They offer a variety of activities, and many are free.

Find information and services at Recreation.gov for trip planning, reservations, and more. Learn about parks, forests, monuments, and other public lands across the U.S. and its territories. You can also explore these other options:

Parks and Forests

  • National Parks – There are more than 400 national parks protecting treasured landscapes and historic areas. Find a national park in your state or one you’re planning to visit.
  • State Parks – Each state has its own system of parks with camping, activities, and historic places.
  • National Forests – Discover national forests and grasslands, home to 150,000 miles of trails, 57,000 miles of streams, 122 alpine ski areas, 439 wilderness areas, and 122 wild and scenic rivers.

Monuments and Historic Sites

Protected Land Areas, Fishing Sanctuaries, and Wildlife Refuges

  • Marine Sanctuaries – Enjoy the beauty and variety of marine life, and the cultural significance of shipwrecks,
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