Wyndham Vacation Resorts / Timeshares – Scam promise! Review 59202

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I am completely appalled by what I am about to tell you. Purchased a timeshare from fairfield fairshare plus resorts currently doing business as wyndham vacation resorts, rci, cendant inc (parent company). Being skeptical about the ease and worry free vacation promise, they promised big vacation savings, convenience, flexibility, and great customer service. All false. My main contention for buying this timeshare was my inability to use it yearly and lengthy advance reservations. “no problem, you can bank up to 4 years of unused timeshare, ” they preached. I have called several times and have not had any unused timeshare banked because I called to early, too late, on time and they still miss handled it. They told me if I ever need to stay in a hotel call one off the list and use my vacation points to get a room. That sounded good, so I tried that by calling their hotel number for a reservation 16 days in advance. They mail a certificate to use in about 14 days. I left and the certificate never arrived, how convenient is that, shouldn’t it be click, click and in the mail? I asked to have it emailed and I will print it out, or let me right down the numbers needed to check in. What a hassle. I had to pay for hotel, and never got reimbursed by fairfield. As it turns out, they embellished, lied about the ease of getting a hotel if I am traveling by car and need to stop and get a room.

As a bonus for being a new wonderfully appreciated customer (sucker) I received a free vacation week. I found out 2 years later by a fairfield sales person, that fairfield was charging me maintenance assessment fees for the free vacation time. According to a fairfield sales person, and a fairfield customer service representative, that should not happen. Not resolved.
Fairfield’s timeshare costs about $600 per year in maintenance fees for a week vacation. And in addition, a $5 monthly service fee for mailing a monthly bill. Fairfield’s scam begins by calling me to give them a credit card number for an automatic maintenance fee withdrawal to eliminate the $5 per month service fee for mailing the monthly maintenance assessment fee. I refused twice, and gave them my credit card number for the automatic withdrawal the third time they called.

The scam continues with a letter saying my maintenance fee is two months over due. I called customer service several times over several months. Their responses were first, you’re all set up and we have been making withdrawals, we’ll research this and get back to you. Second, they said we’ll remove this, it may take a month. Two months later I call customer service after receiving another late payment letter, and explain my previous calls, to resolve this mistake. Now customer service tells me to disregard future letters, we have your information, we will take care of this. Now a collection letter arrives.

How to Respond to Hotel Reviews: The Positive Review

It’s clear that hoteliers should respond to hotel reviews, especially negative reviews and mixed reviews. But when we recommend that hoteliers respond to as many reviews as possible, that does include some positive reviews. Why? There are several benefits to responding to positive hotel reviews.

 

1. Encourage loyalty.

You can encourage loyalty with guests by reaching out to those who take the time to write you a positive review. They’ve already had a great experience with your property. This extra personal touch will make them more likely to choose your hotel again and again.

2. Turn brand enthusiasts into promoters.

Guests who write positive reviews are also likely to be brand enthusiasts. Not only does your response encourage loyalty, it also makes them more likely to tell their friends (in person, or on social media) about the great experience they had at your hotel.

3. Leave a positive impression on prospective guests.

Guests expect you to respond to reviews. 93% of travelers look at online reviews before they book a hotel. 78% of travelers say that “a management response to a good review makes me think highly of the hotel.” By responding to at least some of your positive reviews, you have the opportunity to influence prospective guests at a critical stage in the booking process.

How to respond to hotel reviews: The Thank You Sandwich Formula

1. Thank the guest by name.

Be sure to thank the guest and address him or her by name. This person took the time to write a glowing review of your property, which does wonders for your online reputation. The least you can do is thank your guest for doing you a favor!

2. Personalize the response to the review.

Re-iterate some of the specific compliments the reviewer makes about your property. Express delight that the guest had such a wonderful stay. This reinforces the positives and communicates to readers that you truly care about your guests.

3. Thank the guest again, and encourage him or her to return. 

Encourage loyalty by reminding your guests that you love seeing them again and again.

Real World Example

Here’s one example of a guest that wrote a glowing review that highlights some of the unique aspects of this hotel. If you’re not able to respond to all of your positive reviews, select the reviews that really stand out like this one.

A manager might respond like this:

Hello awwasti,

Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the guided docent tour through our museum galleries. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. 

Sincerely,
Gerry L | General Manager

When should I respond to positive hotel reviews?

While it’s ideal to respond to every review your property gets

Top Western Ski Resorts Review for Family Ski Vacation

For the best family ski trip, consider going out west to Colorado, Utah, Idaho, Montana, California, Idaho, Wyoming and Oregon. Here are our Top 10 Rocky Mountain Ski Resorts selected for our ski criteria: lots of ski terrain diversity, snow abundance, ski in ski out lodging, family activities, and après ski things to do, exceptional ski and snowboard schools, plus a healthy dose of scenery and friendly locals. Of course, we have yet to ski all of the Rockies, still need to ski Washington, and New Mexico… so stay tuned for more family ski reviews. But here are our favorite family ski resorts including Best Western Ski Resorts for Early Season Snow and Best Spring Skiing in the West!

Snowmass at Aspen Colorado
Snowmass is the largest of the four Aspen ski mountains. Skiing the Big Burn at Snowmass will make everyone in the family feel like the big cheese – or a ski movie star. With ski in ski out lodging at Snowmass Village in the posh Viceroy Hotel, and the state of the art Tree House child care center – Snowmass is ideal for families. Glade expansion on Snowmass’ Burnt Mountain makes Snowmass the second largest ski resort in Colorado at 3,362-acres. Aspen’s Buttermilk is teen heaven in January when they host the trendy Winter X-Games. Siblings Aspen Highlands and Ajax in downtown Aspen are also worth a day of skiing during your family ski week in Aspen.

Steamboat, Colorado
Steamboat is a frontier cowboy town ideal for ski families. Steamboat’s ski terrain is extensive, 3,000 acres, with mostly gentle pitch and plenty of perfect aspen glades from mellow to steeper Shadows and Chutes. The Colorado snow and sun are abundant, and the on-mountain accommodations are aplenty including the Steamboat Grand. Steamboat’s Village at the mountain has everything steps away, while the downtown frontier town of Steamboat Springs, just a short drive, is authentic western and wild. Take the family to Strawberry Park Hot Springs for après ski. Also ski with Billy Kid, and race NASTAR in this Ski Town USA – home to the most US Olympic skiers and riders. They must be doing something right in Steamboat Springs.

Big Sky, Montana
Big Sky is not so easy to get too – just one of the reasons we like it so much. This Montana ski resort is vast, very fun and offers spectacular vistas in ski country. Now that Big Sky interconnects with Moonlight Basin, you have some of the biggest skiing in America. Staying slopeside at Big Sky’s Summit Hotel, you can walk to the lifts, to kids ski camp and to the Village Plaza with skier services, shops and restaurants. Take a day off to visit Yellowstone National Park -Old Faithful still goes off in winter, and the geysers and animals tracks are easy to spot in the snow.

Vail, Colorado
Vail is the grandfather of Rocky Mountain ski resorts (circa 1962). With so much terrain (over5,200-acres), Vail makes the top ten ski resort list

Review: ‘Parks and Recreation’ TV reunion was perfectly done

The main cast and a nice slice of the supporting one reconvened after five years Thursday night on NBC for “A Parks and Recreation Special.” They came to raise money to feed those in need and to send good vibrations and embedded mental health PSAs to the world at large. It was the right idea at the right time — a paean to community at the very moment in this strange global adventure when Selfishness is asserting itself in the face of Sacrifice — and as perfectly executed as a Simone Biles floor routine. And performed on the traditional night.

I guess I didn’t realize how much I loved and have missed this show, but the old opening credits put a catch in my throat. (Perhaps I just miss 2015.) As absurd as the series could be, “Parks and Rec” was the rare series in whose characters I felt completely emotionally invested, over whose fictional fates I fretted or rejoiced. And somehow it felt that the truth of what was on-screen was inextricable from, and an accurate reflection of, the relationships of the people who put it there. (Except for everyone hating Jerry.) This isn’t always the case, to be sure — we are forever learning about chummy characters played for years by actors who couldn’t abide one another — and if you happen to know anything contrary about the people in “Parks and Recreation,” I wish you would keep it to yourself.

“A Parks and Recreation Special” is one nice surprise after another, and I was glad to have each be, you know, surprising. It’s like a party where you expect to see certain people and then it’s, like, “Oh my gosh, there’s so and so! And, look, it’s that person! And you, how I have forgotten you?” (If you haven’t watched it yet but plan to, and you love the series, for goodness sake, stop reading now. I’m putting this extra sentence in to give you time to back out, before your eyes skip ahead.)

Most of the special is set up as a series of video calls, arranged by Leslie Knope (Amy Poehler), concerned that her web of forever friends and old colleagues from the Pawnee, Ind., parks department are not staying sufficiently connected. As before, Leslie takes everything on her shoulders, and likes it. As all new productions will be for at least the near future, it’s set in the situation we are in: “Have you been practicing social distancing?” Leslie asks Nick Offerman’s Ron Swanson. “I’ve been practicing social distancing since I was 4 years old,” he replies, the actor’s own woody workshop an appropriate backdrop for his character.

Obviously there’s a challenge in making a show about community when everyone is living in their own castle with the drawbridge up, especially when some of your main characters are married to one another while the actors who play them are not. The writers, led by co-creator Michael Schur, isolated the characters in appropriate ways: Leslie

[Resolved] Unlimited Vacation Club – Cancellation of membership Review 753666

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My wife and I vacationed at Cancun, Mexico from April 1st to April 5th, 2015 . At April 4th we attended a presentation at Secret The Vine Resort in Cancun owned by Unlimited Vacation Club. We were told about a lot of benefits of becoming a member of Unlimited Vacation Club. We signed a contract of $21, 900 and paid $6740.74 on the spot. When we returned to the U.S and studied in detail the contract, we found it doesn’t suit us. For example, the contract period is 25 years long, but my wife and I are almost 70 years. Under Mexican Law( the contract was signed in Mexico), these timeshare/vacation club contracts have a mandatory 5 day right to cancel the contract. So on April 7th, 2015 we sent a notice of cancellation to them. We also sent on the same day letters of cancellation to The Secret the Vine Resort in Cancun where we singed the contract and Profeco in Cancun, Mexico. All these letters were priority mail with tracking numbers. But we got no response. Later we called their office in Miami, Florida and asked them to cancel our membership. The asked us to send in the copies of Priority mail and letters of cancellation. On April 13th, we faxed and e-mailed all the materials they requested, and asked them to cancel our membership. Then we emailed them several times to ask about the status. But they just ignored us.

  • Resolution Statement

    Unlimited Vacation Club customer care service did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and it’s services are concerned.

More Unlimited Vacation Club Complaints & Reviews

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  • Coronavirus Affecting Global Travel; Hotels Must Review Health and Safety Measures

    Updated April 13, 2020

    Hotel occupancy partnerships with local governments

    Texas Hotel & Lodging Association is in communication with the State of Texas and with local governments regarding the possibility of hotels entering into an occupancy agreement lease or other agreement with the government during the response to the COVID-19 coronavirus pandemic.

    Register Your Property and More Information Here.

    Have questions about the PPP loan program? See our explainer here.

    Texas Workforce Commission hosts a webinar with THLA, answering your questions about unemployment claims. See more here.

    CARES Act Passed into law: $2.2 trillion stimulus package, including relief for hotels.

    Read more here.

    Local governments are issuing shelter-in-place orders.

    Read more here.

    Governor Abbott orders statewide closure of dining areas; limits public gathering.

    Read more here.

    Texas Hotel & Lodging Association is in communication with the State of Texas and with local governments regarding the possibility of hotels entering into an occupancy agreement lease or other agreement with the government during the response to the COVID-19 coronavirus pandemic.

    More information here.

    Hotel Industry’s Response and Economic Recovery Proposals.

    Read an update

    We are responding to assist hotels during this crisis.

    Know the facts and don’t panic. 

    • Hotels must review health and safety measures for COVID-19 and other viruses.
    • It is also important to avoid panic or fear over the new outbreak of the coronavirus. 
    • Hotels should take this virus seriously, and have a plan in place for guests and for employees.

    THLA has contacted experts, researched the issue, and we have compiled answers to your questions.  

    What is the “COVID-19 coronavirus,” how is it spread, and how is it affecting travel?

    Read more about the coronavirus and how it is affecting the Texas hotel industry.

    How hotels can prevent the spread of the COVID-19 coronavirus

    Updated March 16, 2020. Although the CDC is advising businesses that no additional disinfection beyond routine cleaning is recommended at this time, we are advising hotel properties to follow the advice from leading hotel industry health and safety experts.

    Read more about recommended cleaning and sanitization practices.

    Where can we get more information about the COVID-19 coronavirus?

    • Our partners at Fisher Phillips released an excellent comprehensive guide for employers.
    • The Centers for Disease Control and Prevention (CDC) maintains a situation page dedicated to the COVID-19 coronavirus.  The CDC is updating this page regularly with the latest information on the status of the outbreak and guidance to stay healthy.
    • The Texas Department of State Health Services is the agency responsible for responding to health issues within Texas. This DSHS COVID-19 webpage has up-to-date information about the State of Texas’s response to the issue.
    • AHLA has a one-pager guide for employers available here.


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